1. Our Commitment to Safe Play
At heybaij, responsible gaming is not a compliance checkbox — it is a core part of how we operate. We believe that every player in Bangladesh deserves a gaming environment that is transparent, fair, and built around long-term wellbeing. Our platform is designed to deliver entertainment and excitement, whether you are watching the Bangladesh Tigers in a T20 match, spinning the reels on a slot title from Pragmatic Play, or fishing for big wins in Cannon Fishing. Fun is the goal; harm is something we actively work to prevent.
We take a proactive stance on player protection. This means building practical tools directly into the platform, training our customer support team to identify signs of gambling harm, and making it genuinely easy for any player to set limits or step away from the platform whenever they choose. No questions asked, no delays, no barriers.
heybaij also believes in honesty. Gambling outcomes are governed by chance. No strategy, system, or streak will change the underlying probability of any game. Players should always approach heybaij with this understanding and bet only what they can comfortably afford to lose.
Core Principle: Treat your gaming budget as the cost of entertainment — like buying a cinema ticket or dining out. Once it is spent, the session is over. Never chase losses, and never gamble with money set aside for essential expenses such as rent, food, or school fees.
2. Age Restriction & Verification
18+
Strictly 18 and Above
heybaij does not permit anyone under the age of 18 to register an account, deposit funds, or participate in any form of gambling or sports betting on the platform. This is a non-negotiable rule that applies to every player in Bangladesh and any other location where heybaij operates.
During the registration process, all users must confirm that they are 18 years of age or older. heybaij reserves the right to request identity verification documents — including a National Identity Card (NID), passport, or birth certificate — at any point during a player's account lifecycle. If a player cannot confirm they meet the minimum age requirement, their account will be suspended and any funds held will be handled in accordance with applicable regulations.
If you know of a minor who has been able to access the heybaij platform, please report this immediately to support@heybaij. We treat all such reports as urgent and will investigate without delay.
3. Deposit Limits & Spending Controls
One of the most effective ways to stay in control of your gambling is to set a firm ceiling on how much money you deposit within a given time period. heybaij allows every registered player to configure personalised deposit limits across three time horizons:
- Daily Deposit Limit: The maximum amount in Bangladeshi Taka (৳) you can deposit within any single 24-hour period.
- Weekly Deposit Limit: The maximum amount you can deposit across any rolling 7-day window.
- Monthly Deposit Limit: The maximum amount you can deposit within any calendar month.
Deposit limits can be set or reduced at any time with immediate effect. However, to prevent impulsive decisions driven by a losing streak or in-the-moment frustration, increases to existing deposit limits are subject to a mandatory 7-day cooling-off period before they take effect. This cooling-off window exists to protect you — it gives you time to reconsider whether raising your limit is genuinely in your best interest.
Loss Limits
In addition to deposit limits, heybaij offers the option to set a loss limit — the maximum net loss you are willing to sustain within a defined period. Once your net losses reach the set threshold, heybaij will automatically prevent further play until the limit period resets. Like deposit limit reductions, loss limit reductions take effect immediately. Increases follow the same 7-day cooling-off rule.
Wager Limits
Players who prefer to manage gambling activity at the level of individual bets rather than overall spend can set per-wager limits on certain game types. Contact support@heybaij to discuss which wager-level controls are available for your preferred games.
How to Set Your Limits: Log in to your heybaij account and navigate to the Responsible Gaming section of your account settings. From there you can view, set, and adjust all available spending controls. If you encounter any difficulty, our support team at support@heybaij is available 24 hours a day, 7 days a week, including during Eid and all Bangladeshi public holidays.
4. Self-Exclusion Tools
Self-exclusion is the most comprehensive protective measure available on heybaij. When you activate a self-exclusion, your account is locked — you will not be able to log in, place bets, deposit funds, or receive marketing communications from heybaij for the entire duration of the exclusion period.
heybaij offers self-exclusion across four durations:
- 30-Day Self-Exclusion: A one-month break from the platform, suitable for players who want a short cooling-off period.
- 90-Day Self-Exclusion: A three-month exclusion for players who feel they need a longer break to reassess their relationship with gambling.
- 180-Day Self-Exclusion: A six-month exclusion for players who are experiencing significant concerns about their gambling behaviour.
- Permanent Self-Exclusion: A lifelong ban from the platform. This option is irreversible and is the appropriate choice for players who have identified that gambling is causing serious harm to their wellbeing, finances, or relationships.
Self-exclusions of any duration cannot be reversed or shortened once activated. This is an intentional design decision — it ensures that the exclusion provides the genuine protective buffer it is meant to offer, rather than being undone by an impulsive decision made during a vulnerable moment.
To activate a self-exclusion, contact our support team directly at support@heybaij. Your request will be processed within 24 hours. Any funds remaining in your account at the time of exclusion will be made available for withdrawal as normal.
Permanent Exclusion: If you choose permanent self-exclusion, heybaij will retain a record of your exclusion to ensure that any future account registration attempts from the same personal details are automatically declined. Please take this option seriously — it is designed for players who need it most.
5. Time-Out & Session Controls
Time-out features allow you to take a temporary break from heybaij without committing to a full self-exclusion. During a time-out, your account is suspended — you cannot log in, deposit, or bet — but the suspension lifts automatically at the end of the chosen period.
Available time-out durations include:
- 24 hours — ideal for a brief daily reset
- 48 hours — a short weekend break
- 7 days — a one-week pause to decompress
- 30 days — a month-long step back
In addition to time-outs, heybaij provides session duration reminders — optional notifications that alert you when you have been actively playing for a set length of time, such as 30 minutes, 1 hour, or 2 hours. These reminders are not automatic session endings; they are gentle prompts designed to encourage you to check in with yourself and make a conscious decision about whether to continue playing or take a break.
Reality Checks
Reality checks are periodic on-screen notifications that display a summary of your current session — how long you have been playing, how much you have wagered, and your net gain or loss for the session. Activating reality checks helps counteract the immersive nature of casino and betting games, keeping you grounded in the facts of your session rather than operating on autopilot.
6. Recognising Problem Gambling
Problem gambling can develop gradually. Because it often does not have a single obvious trigger, many people do not recognise the signs until significant harm has already occurred. The following questions are adapted from widely used self-assessment tools. If several of these statements feel familiar, it may be time to talk to someone.
🚩 Warning Signs to Watch For
✗
Spending more time or money gambling than you originally planned
✗
Chasing losses — placing larger bets to recover money you have already lost
✗
Gambling with money needed for household expenses, rent, or food
✗
Feeling anxious, irritable, or restless when not gambling
✗
Hiding your gambling activity from family members or friends
✗
Borrowing money or selling possessions to fund gambling
✗
Missing work, school, or family commitments due to gambling
✅ Signs of Healthy Gambling
✓
You set a budget before every session and stick to it
✓
You can walk away when you have reached your limit, win or lose
✓
Gambling is one form of entertainment among many in your life
✓
You never gamble with money you cannot afford to lose
✓
You take regular breaks and do not think about gambling constantly
✓
Your relationships and responsibilities are not affected by gambling
✓
You gamble for fun, not to escape stress or solve financial problems
Important: If you recognise several of the warning signs above in your own behaviour, please do not wait. Reach out to heybaij support at support@heybaij or use the self-exclusion tool immediately. Early intervention makes recovery significantly more achievable.
7. Getting Help & Support
Asking for help is a sign of strength, not weakness. heybaij actively encourages any player who is struggling with their gambling to reach out — either to our own support team or to professional support services. Our customer support staff are trained to handle these conversations with empathy, confidentiality, and without judgment.
Contact heybaij Support
The fastest way to access help through heybaij is to email our dedicated responsible gaming team at support@heybaij. Our team is available 24 hours a day, 7 days a week, including weekends, Eid, and other Bangladeshi public holidays. In your email, simply describe your situation — our team will guide you through the available options, whether that is setting a limit, activating a time-out, or initiating self-exclusion.
Steps to Take Right Now
1
Pause & Reflect
Stop playing immediately. Take a few minutes away from the screen and honestly assess how your recent gambling activity has made you feel — financially, emotionally, and in terms of your relationships.
2
Use Our Tools
Log in to your heybaij account and navigate to the Responsible Gaming section. Set a deposit limit, activate a time-out, or initiate self-exclusion. These tools take effect quickly and are there for exactly this purpose.
3
Talk to Someone
Whether it is a family member, a trusted friend, or a professional counsellor, talking about gambling problems significantly improves outcomes. You do not have to handle this alone.
4
Contact Our Support Team
Email support@heybaij and let us know you need help. We will work with you to put the right protections in place quickly and without fuss.
5
Consider Professional Support
If gambling problems persist, consider seeking support from a qualified counsellor or mental health professional. Many offer confidential sessions and can provide tailored strategies for managing gambling-related harm.
8. Protecting Minors
heybaij takes the protection of minors extremely seriously. In addition to our age verification procedures at registration, we actively encourage parents and guardians across Bangladesh to take supplementary steps to ensure that underage individuals cannot access online gambling platforms.
Practical Steps for Parents and Guardians
- Use parental control software on shared family devices and smartphones to restrict access to gambling and betting websites.
- Keep your heybaij login credentials private. Never share your username or password with children or younger family members, even casually.
- Log out of your account after every session, particularly on shared or family devices.
- Talk openly with young people in your household about the risks of gambling and why it is restricted to adults.
- Monitor device usage and be alert to signs that a young person in your care may have accessed a gambling website.
If you believe a minor has accessed heybaij and created an account or placed bets, please report this immediately to support@heybaij. We will investigate all such reports urgently and take appropriate action, including immediate account suspension and refund of any deposits made by the minor.
Remember: heybaij is an 18+ platform. Protecting young people from exposure to gambling is a shared responsibility between the platform and the adults in their lives. We take our part seriously — we ask that you take yours seriously too.