heybaij Frequently Asked Questions

Creating an account on heybaij takes less than two minutes. Visit the heybaij Login page, click the registration option, and fill in your full name, date of birth, mobile number, and a secure password. You must confirm that you are 18 years of age or older and agree to the Terms & Conditions before your account is activated. Once submitted, you will receive a confirmation code via SMS to verify your mobile number.

heybaij may request identity verification documents at any point during your account lifecycle. Accepted documents include a National Identity Card (NID), a valid passport, or a birth certificate. For address verification, a recent utility bill or bank statement issued within the last three months is acceptable. Submitting clear, legible copies speeds up the verification process significantly — blurry or cropped images will be rejected and will delay your account approval.

To reset your heybaij password, go to the Login page and click "Forgot Password". Enter the mobile number or email address linked to your account and you will receive a one-time reset code. Enter the code, set a new password of at least eight characters (mix of letters, numbers, and symbols is recommended), and log in normally. If you do not receive the reset code within five minutes, check your spam folder or contact support@heybaij.

No. heybaij strictly enforces a one-account-per-player policy. Creating multiple accounts — whether under different names, mobile numbers, or payment details — is a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances held. If you believe a duplicate account was created in error, contact support@heybaij immediately to have the issue resolved before any action is taken.

To permanently close your heybaij account, send a written request to support@heybaij from the email address linked to your account. Include your registered mobile number and your reason for closure. Our team will process the request within 48 hours. Any remaining balance will be paid out to your verified withdrawal method before the account is closed. Note that if you are closing your account because of gambling concerns, a self-exclusion may be a more appropriate option — see the Safety & Responsible Gaming section below.

Account suspensions on heybaij can occur for several reasons: failed KYC verification, suspected underage access, duplicate account detection, unusual betting patterns that trigger a fraud review, or a self-exclusion you previously activated. You will typically receive an email explaining the reason. If you believe the suspension is an error, contact support@heybaij with your account details and any relevant documentation. Our compliance team will review your case and respond within one business day.

heybaij offers a comprehensive library of games across multiple categories. Sports betting covers cricket (BPL, IPL, T20 World Cup, Test matches), football, kabaddi, and more. The casino section includes live dealer games from Evolution Gaming and Ezugi, slot titles from Pragmatic Play, NetEnt, and Microgaming, table games such as roulette and blackjack, and arcade-style games including Cannon Fishing and Aviator. New titles are added regularly — check the heybaij Casino page for the latest additions.

Betting on Bangladesh Premier League (BPL) matches on heybaij follows standard cricket betting rules. Match winner, top batsman, top bowler, total runs, and in-play live markets are all available during the BPL season. A match must be completed (minimum required overs fulfilled as per DLS) for bets to stand; abandoned matches are voided and stakes returned. Odds are displayed in decimal format by default and update in real time during live matches. Review the full cricket betting rules in our Terms & Conditions.

Yes. heybaij is fully optimised for mobile play. The platform works seamlessly in any modern mobile browser on Android and iOS — no app download is required, though a dedicated mobile app may be available; check the heybaij Casino page for the latest information. All games, including live casino tables, slots, cricket betting, and Cannon Fishing, are playable on smartphones and tablets. For the best experience, use a stable Wi-Fi or 4G connection, particularly for live dealer games.

All casino games on heybaij use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. RTP — Return to Player — is the percentage of all wagered money that a slot or casino game pays back to players over time. For example, a slot with 96% RTP returns ৳96 for every ৳100 wagered on average over millions of spins. RTP is a long-term statistical figure, not a guarantee for individual sessions. Game-specific RTP information is typically available in each game's information panel within the heybaij Casino section.

Cannon Fishing is an arcade-style shooting game available on heybaij where players aim and fire a cannon to catch fish of varying point values. Each fish carries a multiplier — catching rare or larger fish yields higher payouts. Players select their bet amount per shot, then fire at moving fish on screen. The game blends skill-based aiming with RNG outcomes for high-value targets. It is available on both desktop and mobile browsers and is particularly popular among players looking for a fast-paced alternative to traditional slots or table games.

heybaij uses 256-bit SSL encryption to protect all data transmitted between your device and our servers, ensuring that your personal details, payment information, and account activity are kept private and secure. Account access is protected by password authentication and optional two-factor verification. Our platform undergoes regular security audits and employs fraud detection systems to protect player funds. We strongly recommend using a unique, strong password for your heybaij account and never sharing your login credentials with anyone.

heybaij operates as an online casino and sports betting platform serving players in Bangladesh. We recommend that all players review their own local laws regarding online gambling. heybaij is committed to operating as a safe, transparent, and fair platform. We do not make specific claims about regulatory licensing in Bangladesh and encourage players to use the platform responsibly. Our Terms & Conditions outline the jurisdictions in which our services are available — please review them before registering.

heybaij provides several responsible gaming tools accessible from the Responsible Gaming section of your account settings. You can set daily, weekly, or monthly deposit limits (reductions take effect immediately; increases require a 7-day cooling-off period). Self-exclusion options are available for 30, 90, or 180 days, or permanently — once activated, self-exclusions cannot be shortened. You can also set session time-outs of 24 hours to 30 days. To activate any of these tools immediately, contact support@heybaij.

The minimum age to register and play on heybaij is 18 years old. This is a strict, non-negotiable rule. All players must confirm they are 18 or older during registration, and heybaij reserves the right to request proof of age (NID, passport, or birth certificate) at any time. Any account found to belong to an underage player will be immediately suspended, and any funds deposited will be returned to the source payment method. If you know of an underage person who has accessed the platform, please report this to support@heybaij right away.

If you feel that gambling is negatively affecting your finances, relationships, or mental wellbeing, please reach out immediately. Contact the heybaij responsible gaming team at support@heybaij — our team is available 24 hours a day, 7 days a week, including Eid and all Bangladeshi public holidays. We will help you activate self-exclusion, set spending limits, or take a time-out — all confidentially and without judgment. You can also visit our dedicated Responsible Gaming page for detailed guidance, self-assessment tools, and further support resources.